FAQ

How can we help you?

In our FAQ section, you will find the answers to frequently asked questions about INTERSPORT Rent. They are an excellent way to quickly and easily get information about equipment rental, online reservations or the customer account.

We hope that you will find all the information you are looking for! In case you still need help with anything, you are welcome to contact us at any time. We look forward to hearing from you and will do our best to answer you as quickly as possible!

Answers to frequently asked questions

Some of our shops offer you the possibility to reserve a certain model. In this case, you will be shown specific models in the product overview in addition to the rental categories (Economy, Premium, Superior). If you don’t see this option, you can leave a message in the comments field after completing your booking.

There are several reasons why online payments may not work. In most cases, it helps if you repeat the process later. If it then still doesn’t work, please try the following:

  • Refresh your browser.
  • Open our website in another browser (Firefox, Chrome, Edge, Safari) and log in again.
  • Try using a different device (PC, mobile phone, tablet) or a different credit card.

If this doesn’t help either, please contact us! We will find a solution as soon as possible – promise!

Contact us!

If you're looking to get into cross-country skiing, our "Explore sports" section can give you a great headstart. We've summarized the most important info in the "Cross-country skiing" category for your convenience. And if you need any additional information, our RENTertainers on site are always happy to help.

Go to the location overview

All about cross-country skiing

We warmly recommend our RENTertainer blog as the first port of call for equipment topics of all kinds. On the blog overview page, you can easily filter by topic to bring your winter sports knowledge up to date – or simply ask our RENTertainers at the local shops! As equipment experts par excellence, they always have an open ear for you and helpful answers to your questions.

INTERSPORT Rent online magazine

Go to the location overview

On the blog, we explain how to equip your little ones for their first adventures in the snow. Our RENTertainers will be happy to advise you in detail on site. Our tip: Rent your kids’ equipment from INTERSPORT Rent – this way you can be sure that your kids always have the right gear, no matter how fast they grow.

Go to the location overview

That depends on several factors. We have summarised the advantages of renting and buying for you in our blog article “Should you buy or rent skis?”. On the blog, you will also find a handy beginner’s guide for rental newbies. It gives you answers to questions like: What equipment can I rent? Is it better to rent equipment online or on site? And: How much does it cost to rent gear?

INTERSPORT Rent online magazine

In the category “Freeride” in our “Explore sports” section, you will find all the important information clearly summarised in an easy-to-grasp overview. Our RENTertainers on site will of course also be happy to advise you.

Go to the location overview

Kit list for off-piste skiing

The category “Ski touring” in our “Explore sports” section offers a great first introduction to the topic. That’s where we have summarised the most important info for you. Our RENTertainers on site will of course also be happy to advise you.

Go to the location overview

A beginner’s guide to ski touring

Our “Explore sports” section provides you with excellent first pointers. In the category “Snowboarding“, we have summarised the most important information for you. Our local RENTertainers will of course also be happy to advise you.

Go to the location overview

How to find your first snowboard

The best place to learn more is in our “Explore sports” section under “Skiing”. That’s where we have summarised all the important information for you. Our RENTertainers on site will of course also be happy to advise you.

Go to the location overview

Ski rental for beginners

You can only log in with the same e-mail address that you used to register with us either at the local shop at check-in or during your first online reservation. Please check again whether you have really entered the correct e-mail address. If you have saved a previous booking confirmation, this document tells you which e-mail address was used.

If you have forgotten your password, you can reset your password via the login screen. Simply click on “Forgot password?”. We will immediately send you a new password by e-mail. You can then log in with this temporary password and change your password to a new one under “My account > Edit personal profiles > Login data”.

If this solution does not work either, please contact us! We will try to find a solution as quickly as possible.

Contact us!

  • Personal profiles that have already been created remain saved for further bookings.
  • In the system, you will find an overview of the equipment you last rented from us.
  • You can change or cancel your reservations quickly and easily. 
  • We will send you useful information about INTERSPORT Rent and your holiday destination by e-mail. 

More information about your advantages as a regular customer

In order to prepare your equipment in the best possible way, we need information about your body measurements – for example, your height and weight for the correct binding setting. What’s more, with your registration, you also benefit from all the advantages of being an INTERSPORT Rent regular customer. You can view and change your reservations at any time, and we’ll remember your rental history and the personal profiles you have created. This helps you save time during your next online reservation process.

Become a regular customer!

No, you also have the option of completing your reservation as a guest. However, you will not be able to view or change your reservation online afterwards, you won’t see an overview of your rental history, and you won’t benefit from our advantages for regular customers.

Become a regular customer!

You can easily cancel your reservation in your customer account. For reservations made in Switzerland, you must have selected the cancellation option during the booking process.

No, you only need to show our RENTertainers the reservation number or the reservation barcode on your smartphone.

Yes, in most cases your equipment is insured against breakage and theft – but please check with the respective shop to find out how they handle the insurance. In the event of damage – for example, if a ski breaks or is stolen – there is usually an excess you will need to pay.

Go to the location overview

You will receive the booking confirmation between ten minutes and one hour after completing your reservation. It will be sent to the e-mail address you provided.

It’s already been more than an hour? Then please take a look in your spam folder! Perhaps your email provider has categorised the email as spam. If you can’t find it there either, please contact us!

Contact us!

Discounts vary from shop to shop. Just start the reservation process, select your rental location, the rental period and your desired equipment. The discount will be displayed directly in your shopping cart.

If you reserve your equipment online in advance, you will benefit from several advantages:

  • Your equipment will already be waiting for you! Generally, there is enough rental equipment available in most of our shops. On busy days, however, there may be shortages of certain models. In this case, it is worthwhile to reserve your equipment online in advance. This way you can be sure that the RENTertainers have your desired skis ready to hand. 
  • You’ll be on the slopes faster! With an online reservation, it’s much faster to pick up your rental equipment from the shop, and you don’t have to worry about paying for it on site. In other words: If you book in advance, you’re on the mountain quicker!
  • You benefit from the online discount! Many of our dealers offer their customers an online discount for reserving through our booking platform. Simply select your preferred rental location, the rental period and your desired equipment! The total price will be displayed in your shopping cart, and you will immediately see the online discount you will receive.

Book online!

You can collect your skis or snowboard in the afternoon before your first rental day. Pick-up in our shops is free of charge from 4 p.m. on the day before.

Important: In summer, bikes cannot be collected from all shops on the day before. To be on the safe side, please contact your selected rental location!

Go to the location overview

Yes, many of our shops also offer fun sports equipment for rent – from bigfoots and snowshoes to helmet cameras and snowbikes. When you book online, you can see the fun sports equipment displayed directly in the product overview of the respective location. You can also contact our RENTertainers on site to find out which equipment the shop has in stock.

Go to the location overview

Yes, in our INTERSPORT Rent shops in Austria and Switzerland, you can rent high-quality ski clothing for children and adults. This saves space in your suitcase – and: Especially for children, rental clothing is often the optimal solution if you don’t want to buy a new set every year.

Good to know: Hygiene is a top priority at INTERSPORT Rent. After each return, all equipment is carefully cleaned, dried and waterproofed.

Discover useful outfit tips!

Of course, you can! As soon as you notice that your boots are pinching somewhere, please let our RENTertainers know right away! We will give you another model and make sure that you feel comfortable in them and that everything fits right.

Find out all about ski boots now!

That depends! Several factors play a role in this decision (skiing ability, terrain, skiing style, body weight, individual preferences, etc.). If you have any questions or would like some advice, please feel free to contact our RENTertainers on site: They will definitely find the right skis for you! We look forward to hearing from you.

Go to the location overview

The categories Economy, Premium and Superior differ in various aspects, among them: the riding characteristics of the skis, the design as well as the technology. You can find equipment for every need and preference. Here’s a brief overview:

  • Skis in the Economy category are solid all-mountain skis that are best suited for beginners, children and price-conscious skiers. They are easy to use and offer a lot of comfort on the slopes. 
  • If you place a lot of value on the material and are already somewhat advanced in your skiing skills, then we recommend the Premium category. Skis in this category boast very good materials, optimal handling characteristics and a cool design. 
  • One level above that is the Superior category (Switzerland: Exclusive): our high-end skis (not available in all shops). These high-performance skis offer you the most innovative technologies and are best suited for particularly ambitious skiers.

For more information on the rental categories in France, please visit our French page.

Ski poles are included in the rental price. Adults have to pay a small rental fee for the helmet. In many INTERSPORT Rent shops in Austria, children and teenagers up to the age of 14 receive a children’s ski helmet free of charge for the entire rental period.

Go to the location overview

The price for rental equipment can vary depending on the shop, the online discount, the rental category and how much equipment you rent.

We recommend starting the online reservation process to find out the price. If you have rented something from us before, you are already registered with your email address and can simply log in. Select your preferred rental location, the rental period and your desired equipment! The total price will be displayed in the shopping cart, and you can also see the online discount that you will receive.

Unfortunately, it is currently only possible to book whole days in our online shop.

You will find the contact details of your selected shop either directly on the booking confirmation or on the respective location page.

Go to the location overview

You can find the opening hours of your selected rental location on the booking confirmation and on the respective location page under “Opening hours”. That’s where you can see at which times and on which days the shop is open or closed.

Go to the location overview

The offers vary depending on group size, rental location and rental period. Our locations in Austria, in particular, offer attractive group rates for school groups. Just ask directly at the shop you want to rent at and get them to give you an individual offer! You can find the contact details on the respective location page.

Go to the location overview

Some of our shops offer you the possibility to reserve a certain model. In this case, you will be shown specific models in the product overview in addition to the rental categories (Economy, Premium, Superior). If you don’t see this option, you can leave a message in the comments field after completing your booking.

Yes, in most cases your equipment is insured against breakage and theft – but please check with the respective shop to find out how they handle the insurance. In the event of damage – for example, if a ski breaks or is stolen – there is usually an excess you will need to pay.

Go to the location overview

You can find the opening hours of your selected rental location on the booking confirmation and on the respective location page under “Opening hours”. That’s where you can see at which times and on which days the shop is open or closed.

Go to the location overview

You will find the contact details of your selected shop either directly on the booking confirmation or on the respective location page.

Go to the location overview

Unfortunately, it is currently only possible to book whole days in our online shop.

The price for rental equipment can vary depending on the shop, the online discount, the rental category and how much equipment you rent.

We recommend starting the online reservation process to find out the price. If you have rented something from us before, you are already registered with your email address and can simply log in. Select your preferred rental location, the rental period and your desired equipment! The total price will be displayed in the shopping cart, and you can also see the online discount that you will receive.

Ski poles are included in the rental price. Adults have to pay a small rental fee for the helmet. In many INTERSPORT Rent shops in Austria, children and teenagers up to the age of 14 receive a children’s ski helmet free of charge for the entire rental period.

Go to the location overview

The categories Economy, Premium and Superior differ in various aspects, among them: the riding characteristics of the skis, the design as well as the technology. You can find equipment for every need and preference. Here’s a brief overview:

  • Skis in the Economy category are solid all-mountain skis that are best suited for beginners, children and price-conscious skiers. They are easy to use and offer a lot of comfort on the slopes. 
  • If you place a lot of value on the material and are already somewhat advanced in your skiing skills, then we recommend the Premium category. Skis in this category boast very good materials, optimal handling characteristics and a cool design. 
  • One level above that is the Superior category (Switzerland: Exclusive): our high-end skis (not available in all shops). These high-performance skis offer you the most innovative technologies and are best suited for particularly ambitious skiers.

For more information on the rental categories in France, please visit our French page.

That depends! Several factors play a role in this decision (skiing ability, terrain, skiing style, body weight, individual preferences, etc.). If you have any questions or would like some advice, please feel free to contact our RENTertainers on site: They will definitely find the right skis for you! We look forward to hearing from you.

Go to the location overview

Of course, you can! As soon as you notice that your boots are pinching somewhere, please let our RENTertainers know right away! We will give you another model and make sure that you feel comfortable in them and that everything fits right.

Find out all about ski boots now!

Yes, in our INTERSPORT Rent shops in Austria and Switzerland, you can rent high-quality ski clothing for children and adults. This saves space in your suitcase – and: Especially for children, rental clothing is often the optimal solution if you don’t want to buy a new set every year.

Good to know: Hygiene is a top priority at INTERSPORT Rent. After each return, all equipment is carefully cleaned, dried and waterproofed.

Discover useful outfit tips!

Yes, many of our shops also offer fun sports equipment for rent – from bigfoots and snowshoes to helmet cameras and snowbikes. When you book online, you can see the fun sports equipment displayed directly in the product overview of the respective location. You can also contact our RENTertainers on site to find out which equipment the shop has in stock.

Go to the location overview

You can collect your skis or snowboard in the afternoon before your first rental day. Pick-up in our shops is free of charge from 4 p.m. on the day before.

Important: In summer, bikes cannot be collected from all shops on the day before. To be on the safe side, please contact your selected rental location!

Go to the location overview

If you reserve your equipment online in advance, you will benefit from several advantages:

  • Your equipment will already be waiting for you! Generally, there is enough rental equipment available in most of our shops. On busy days, however, there may be shortages of certain models. In this case, it is worthwhile to reserve your equipment online in advance. This way you can be sure that the RENTertainers have your desired skis ready to hand. 
  • You’ll be on the slopes faster! With an online reservation, it’s much faster to pick up your rental equipment from the shop, and you don’t have to worry about paying for it on site. In other words: If you book in advance, you’re on the mountain quicker!
  • You benefit from the online discount! Many of our dealers offer their customers an online discount for reserving through our booking platform. Simply select your preferred rental location, the rental period and your desired equipment! The total price will be displayed in your shopping cart, and you will immediately see the online discount you will receive.

Book online!

Discounts vary from shop to shop. Just start the reservation process, select your rental location, the rental period and your desired equipment. The discount will be displayed directly in your shopping cart.

You will receive the booking confirmation between ten minutes and one hour after completing your reservation. It will be sent to the e-mail address you provided.

It’s already been more than an hour? Then please take a look in your spam folder! Perhaps your email provider has categorised the email as spam. If you can’t find it there either, please contact us!

Contact us!

No, you only need to show our RENTertainers the reservation number or the reservation barcode on your smartphone.

There are several reasons why online payments may not work. In most cases, it helps if you repeat the process later. If it then still doesn’t work, please try the following:

  • Refresh your browser.
  • Open our website in another browser (Firefox, Chrome, Edge, Safari) and log in again.
  • Try using a different device (PC, mobile phone, tablet) or a different credit card.

If this doesn’t help either, please contact us! We will find a solution as soon as possible – promise!

Contact us!

You can easily cancel your reservation in your customer account. For reservations made in Switzerland, you must have selected the cancellation option during the booking process.

No, you also have the option of completing your reservation as a guest. However, you will not be able to view or change your reservation online afterwards, you won’t see an overview of your rental history, and you won’t benefit from our advantages for regular customers.

Become a regular customer!

In order to prepare your equipment in the best possible way, we need information about your body measurements – for example, your height and weight for the correct binding setting. What’s more, with your registration, you also benefit from all the advantages of being an INTERSPORT Rent regular customer. You can view and change your reservations at any time, and we’ll remember your rental history and the personal profiles you have created. This helps you save time during your next online reservation process.

Become a regular customer!

  • Personal profiles that have already been created remain saved for further bookings.
  • In the system, you will find an overview of the equipment you last rented from us.
  • You can change or cancel your reservations quickly and easily. 
  • We will send you useful information about INTERSPORT Rent and your holiday destination by e-mail. 

More information about your advantages as a regular customer

You can only log in with the same e-mail address that you used to register with us either at the local shop at check-in or during your first online reservation. Please check again whether you have really entered the correct e-mail address. If you have saved a previous booking confirmation, this document tells you which e-mail address was used.

If you have forgotten your password, you can reset your password via the login screen. Simply click on “Forgot password?”. We will immediately send you a new password by e-mail. You can then log in with this temporary password and change your password to a new one under “My account > Edit personal profiles > Login data”.

If this solution does not work either, please contact us! We will try to find a solution as quickly as possible.

Contact us!

The best place to learn more is in our “Explore sports” section under “Skiing”. That’s where we have summarised all the important information for you. Our RENTertainers on site will of course also be happy to advise you.

Go to the location overview

Ski rental for beginners

Our “Explore sports” section provides you with excellent first pointers. In the category “Snowboarding“, we have summarised the most important information for you. Our local RENTertainers will of course also be happy to advise you.

Go to the location overview

How to find your first snowboard

The category “Ski touring” in our “Explore sports” section offers a great first introduction to the topic. That’s where we have summarised the most important info for you. Our RENTertainers on site will of course also be happy to advise you.

Go to the location overview

A beginner’s guide to ski touring

In the category “Freeride” in our “Explore sports” section, you will find all the important information clearly summarised in an easy-to-grasp overview. Our RENTertainers on site will of course also be happy to advise you.

Go to the location overview

Kit list for off-piste skiing

That depends on several factors. We have summarised the advantages of renting and buying for you in our blog article “Should you buy or rent skis?”. On the blog, you will also find a handy beginner’s guide for rental newbies. It gives you answers to questions like: What equipment can I rent? Is it better to rent equipment online or on site? And: How much does it cost to rent gear?

INTERSPORT Rent online magazine

On the blog, we explain how to equip your little ones for their first adventures in the snow. Our RENTertainers will be happy to advise you in detail on site. Our tip: Rent your kids’ equipment from INTERSPORT Rent – this way you can be sure that your kids always have the right gear, no matter how fast they grow.

Go to the location overview

We warmly recommend our RENTertainer blog as the first port of call for equipment topics of all kinds. On the blog overview page, you can easily filter by topic to bring your winter sports knowledge up to date – or simply ask our RENTertainers at the local shops! As equipment experts par excellence, they always have an open ear for you and helpful answers to your questions.

INTERSPORT Rent online magazine

Go to the location overview

If you're looking to get into cross-country skiing, our "Explore sports" section can give you a great headstart. We've summarized the most important info in the "Cross-country skiing" category for your convenience. And if you need any additional information, our RENTertainers on site are always happy to help.

Go to the location overview

All about cross-country skiing

The offers vary depending on group size, rental location and rental period. Our locations in Austria, in particular, offer attractive group rates for school groups. Just ask directly at the shop you want to rent at and get them to give you an individual offer! You can find the contact details on the respective location page.

Go to the location overview

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