Ben was very friendly and pleasant. He answered every question we had as first-time skiers, including some non-ski-related ones such as good restaurants in the local area. He ensured we were all equipped with the correct sizes of boots, boards and helmets. The only downside was that the equipment was a bit expensive to rent but that was more Intersport's problem and nothing to do with him. Aside from that, everything from the quality of the gears rented to the return process was smooth and straightforward. I would recommend Intersport. If you are in the Dorfstraße 21 store, look for Ben! 😘